Shipping Policy — ORCHESTRA AXIS LTD

1. Shipping destination

We ship worldwide from our United Kingdom fulfilment location. Delivery is available to most countries; any restrictions will be shown at checkout.

2. Business details

Business name: ORCHESTRA AXIS LTD
Dispatch address: Flat 12 Swanton Court, Jerrard Street, SE137SL
Company registration number: 16936140
Business type: Limited Company
Contact email: bnedictvaldz@gmail.com
Contact phone: +44 7436 663462

3. Free shipping

We offer free shipping on all orders over £50. Orders below this threshold will show a shipping cost at checkout based on destination and weight.

4. Processing time

Orders are typically processed within 1–2 business days. During peak periods or sales, processing may take up to 3 business days.

5. Delivery times

Estimated delivery times are shown at checkout and are provided as a guide. We are not responsible for delays caused by customs, postal strikes, or carrier issues.

6. Customs and import duties

International orders may be subject to customs fees, import duties, or taxes levied by the destination country. These charges are the responsibility of the customer and are not included in our shipping costs.

7. Tracking

Once your order is dispatched, you will receive an email with tracking information. You can also track your order on our Track order page.

8. Lost or damaged shipments

If your shipment is lost or arrives damaged, please contact us at the email address above within 14 days of the expected delivery date. We will work with the carrier to resolve the issue.

Last updated: 5 September 2026.